Concept #1: Focus on all the levels of the incident reaction life cycle
Toward , CoffeeMeetsBagel (CMB)-a greatest dating application-attributes transpired in one of the even more extensive outages out-of the season. Profiles couldn’t log in to the newest application, and you can characteristics remained unavailable for more than weekly. Offered CMB’s past reputation for technology facts as well as the the amount away from the fresh new outage, the incident turned into a serious support service debacle for the providers.
In this article, we shall play with CMB’s FAQ or any other supplies so you’re able to unpack the newest outage information. Then, we shall glance at about three trick takeaways you can discover from the experience to help change your structure monitoring and providers processes.
Scope of the outage
With regards to the CoffeeMeetsBagel position page, this new outage first started to your , and you can survived simply more than a week until . Within the outage, pages cannot sign in or use the application.